Frequently Asked Questions

Everything you need to know about shopping with SHOP ATLUS.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Do you restock items that are sold out?

While we occasionally restock core essentials, most of our seasonal collections are limited edition. We recommend signing up for SMS alerts on the product page to be notified of any restocks.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my SHOP ATLUS garments?

To maintain the quality of your apparel, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions can be found on the inner label of each garment.